If you are a client of GSX, you can submit a formal complaint regarding any part of our service or activities on/or related to our exchange. Please address your complaint in writing to the Head of Legal at:
Europort, GSX11 1AA,
You will need to include the following information in your complaint:
Company name (if applicable);
Summary of the Complaint;
Supporting documentation relevant to your complaint (if applicable).
We may request further information and/or supporting documentation during the review process.
Once we have received your complaint:
We will acknowledge receipt of your complaint within two weeks;
We always aim to resolve your complaint within twelve weeks;
If we are unable to offer you a final response within the twelve weeks timeframe, we will provide you with written reasons for the delay, and the expected timeframe for resolution.
GSX Limited is authorised and regulated by the Gibraltar Financial Services Commission (FSC) under license number FSC1231B.
By offering information, products or services via this website, no solicitation is made by us to any person to use such information, products or services in any jurisdiction where the provision of such information, products or services may be prohibited by law.