If you are a client of GSX, you can submit a formal complaint regarding any part of our service or activities on/or related to our exchange. Please address your complaint in writing to the Head of Legal at:

GSX Limited: 4.01, Madison Midtown Queensway Gibraltar

You will need to include the following information in your complaint:

• Full Name;
• Company name (if applicable);
• Full Address;
• Summary of the Complaint;
• Supporting documentation relevant to your complaint (if applicable).

We may request further information and/or supporting documentation during the review process.

Once we have received your complaint:

• We will acknowledge receipt of your complaint within two weeks;
• We always aim to resolve your complaint within twelve weeks;
• If we are unable to offer you a final response within the twelve weeks timeframe, we will provide you with written reasons for the delay, and the expected timeframe for resolution.